Refund policy

1. Who you are buying from

MARKA is sold through Paddle, which acts as the merchant of record for every purchase. Paddle handles the payment, the tax and the invoice, so Paddle, not Akira Digital, is the name that appears on your bank or card statement.

Because Paddle is the seller, refunds are issued by Paddle. This policy sits alongside Paddle's refund policy and Paddle's buyer terms, and nothing here limits any right those give you.

2. Refunds

Request a refund within 14 days of the payment and it is returned in full. No reason is required and no conditions are attached.

Once a refund is issued, access to the paid plan ends and the account moves to the free plan.

3. How to request one

Go to paddle.net, choose “I need help with a recent purchase” and then “Request refund”. You can also use the “View receipt” or “Manage subscription” link in the confirmation email Paddle sent you when you paid.

Refunds are returned to the payment method they were taken from, normally within 14 days of approval.

If you would rather talk to us first, email info@akiradigital.co.za and we will help. That is in addition to the route above, never instead of it: you never need our permission to claim a refund from Paddle.

4. Cancelling

You can cancel at any time from your account settings, or through the “Manage subscription” link in any Paddle receipt. Cancelling stops the next payment. You keep full access until the end of the period you have already paid for, and then move to the free plan.

You do not need to email anyone, give a reason, or complete a retention call.

5. Your statutory rights

Consumer law in some countries gives you a withdrawal or cancellation right that is longer or broader than the 14 days above. Where it does, that right applies and this policy does not reduce it. Paddle applies whichever protection is highest.

If MARKA is faulty, unavailable, or not as described, your rights are unaffected by any time limit in this policy.

6. Changes to this policy

If this policy changes, the date at the top of this page changes with it, and the version in force is the one published when you were charged. Material changes are emailed to anyone on a paid plan before they take effect.