Refund policy

You can cancel at any time from your account settings. Cancellation stops the next payment; it does not end the month you are in. You keep full access to your plan until the end of the billing period you have already paid for, and then move to the free tier.

You do not need to email anyone, give a reason, or complete a retention call.

If you cancel halfway through a month, that month is not refunded pro rata. This is the trade for there being no contract, no minimum term and no notice period — you are never committed beyond the month you are in.

The same applies if you downgrade: the new price starts at your next billing date rather than being back-dated.

We will refund a payment, in full, in any of these cases:

You were charged after cancelling. If a payment goes out after you cancelled, it comes straight back.

You were charged twice for the same month. Duplicates are refunded without needing to be chased.

MARKA was substantially unavailable for a significant part of your billing month, or a fault on our side stopped you using what you paid for. Tell us what happened and roughly when.

You paid on the wrong plan by mistake and had not meaningfully used it. Ask within fourteen days of the charge.

Refunds are not issued for the unused part of a month you chose to leave, for changing your mind after using the plan, or because the output of an AI agent was not to your taste. Every agent's work is shown to you before it goes anywhere, and the free tier exists so that this is testable before payment.

Message allowances do not roll over and unused messages have no cash value.

Email info@akiradigital.co.za from the address on the account, with the date and amount of the charge and one line about what went wrong. You do not need to write a formal request.

We answer within five working days. An approved refund is returned to the card or account it was paid from — we cannot pay it anywhere else — and typically takes a further five to ten working days to appear, depending on your bank.

If we say no, we will tell you which part of this policy that decision rests on.

Accounts invited during private testing pay nothing, so there is nothing to refund. If a tester later takes a paid plan, this policy applies to it from the first payment.

Please email us before opening a dispute with your bank. A chargeback costs us a fee and takes months to resolve, and in almost every case the thing you want is a refund we would have made anyway. Accounts with an open chargeback are suspended until it is settled.

If this policy changes, the date at the top of this page changes with it, and the version in force is the one published when you were charged. Material changes are emailed to anyone on a paid plan before they take effect.