How to delete your data

1. Deleting your data from inside MARKA

This is the fastest route and it takes effect immediately.

1. Sign in at marka.akiradigital.co.za.
2. Open Settings from the sidebar.
3. Scroll to Danger zone at the foot of the page.
4. Choose Delete account.
5. Type DELETE to confirm. This is deliberate friction: there is no undo.

Your account is closed and you are signed out straight away. You do not need to contact us afterwards.

2. If you cannot sign in

If you have lost access to your account (a changed email address, a lost password you cannot reset, or an account someone else set up for you), email info@akiradigital.co.za with the subject line Delete my data.

Tell us the email address the account was registered under. We may ask one or two questions to confirm the account is yours before we delete anything. That check protects you, since we cannot undo a deletion made by the wrong person. We will confirm in writing once it is done.

3. What gets deleted

Deleting your account removes the personal information we hold about you, including:

• Your account and sign-in details
• Your business profile and Business Brain: everything you told the agents about your business
• Your chat history with Zara, Marcus and Leila
• Your content calendar and any scheduled posts that have not gone out yet
• Connected social accounts and the access tokens that go with them, including any Facebook, Instagram or LinkedIn connection
• Analytics we collected about your posts
• Your leads: the names, emails, notes and status history you added to the lead pipeline
• Your content strategies, and your tasks and team: a team you own is deleted with its invitations and tasks, and you are removed from any team you belong to
• Files you uploaded: Business Brain documents, the images you added to posts, and your monthly report PDFs

Deletion is permanent. We cannot restore an account or its contents once it has been removed, so export anything you want to keep before you start.

4. What deletion does not reach

Posts already published to Facebook, Instagram or LinkedIn stay on those platforms. They live on the platform, not in MARKA, and only you can remove them, from the platform itself. Disconnecting or deleting your MARKA account does not take down anything already posted.

Removing your MARKA account also does not delete your Facebook, Instagram or LinkedIn account. It only ends MARKA's access to them. You can revoke that access separately at any time in each platform's own settings.

5. How long it takes

Your data is removed from our live systems immediately when you delete your account, and from backups within 30 days. The same 30-day window applies to requests made by email, measured from when we have confirmed the account is yours. This matches section 6 of our Privacy Policy.

6. The one thing we have to keep

If you have ever paid for MARKA, South African tax law requires us to keep financial records (invoices and proof of payment) for five years. We cannot delete those within the 30-day window, and neither can you ask us to; the obligation is not ours to waive.

Those records are kept only for that purpose. They are not used for marketing, they are not used to rebuild your profile, and they are deleted once the five years have run. If you never paid for MARKA, there is nothing in this category and everything goes.

7. Questions

For anything about this process, or to check on a request you have already made, contact our Information Officer at info@akiradigital.co.za.

Akira Digital, Johannesburg, South Africa. If you are not satisfied with how we have handled your request, you may lodge a complaint with the Information Regulator of South Africa at www.justice.gov.za/inforeg.